Pick n Pay Canal Walk

A month and a half ago I brought my vacuum cleaner which is still under warrantee to the pick n pay in Canal walk. They took it in and decided to fix it. They initially said it would take one week. I contacted them nobody knew anything about my vacuum cleaner and said I should call back. Nobody answered my calls, a week later I came in and again nobody knew anything about my vacuum cleaner even after showing my invoice. I called the Monday and I was finally told that they had to buy a part to fix the vacuum and it would take a week to fix. I was told they would contact me. It’s been 2 weeks, nobody is answering my calls, I have no vacuum and no answer as to what is happening. I believe this is unprofessional, inefficient and disappointing.