KS
Karen S
1 reviews | Active since Apr 2013
27 Mar 2020, 11:08
Pick 'n Pay Brentwood Park - Sick of **** service and bad products
Pick "n Pay Brentwood Park only sells sour milk! I have complained to the store manager with a very bad attitude, on several occasions and every time they promise to change suppliers and have new milk. I bought 8L of milk yesterday before lockdown, all 8L is SOUR. So now we are in lockdown with no coffee, VERY GRUMPY HOUSEHOLD (Expiry date on milk is 07 April) *** we are not there yet
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Replies (2)
Pick n Pay's replyOfficial
30 Mar 2020, 20:43Hi Karen ,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and the poor product quality received.
We view this incident in a very serious light, we are busy addressing this with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply30 Mar 2020, 20:43
Official
Hi Karen ,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and the poor product quality received.
We view this incident in a very serious light, we are busy addressing this with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
KS
Karen S's updateReviewer Update
15 Apr 2020, 09:04Hi there, No I don't agree with you that you see this as very serious! A letter was sent to me saying that you will refund me with ZERO RANDS, when I then sent you an e-mail confirming that you will not refund me, I received an SMS stating I will be refunded R23! What a joke. After buying 8L of sour milk for you, you are only willing to refund R23! Take your R23 and shove it, you clearly need it more than me. I will make sure I will never go to your store again, warn family and friends that you don't have any kind of service or quality products. Not even a phone call to set things right. Hope you sleep tight at night knowing what you are selling to the public!
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image.png 112.13 KB
KS
Karen S's update15 Apr 2020, 09:04
Reviewer Update
Hi there, No I don't agree with you that you see this as very serious! A letter was sent to me saying that you will refund me with ZERO RANDS, when I then sent you an e-mail confirming that you will not refund me, I received an SMS stating I will be refunded R23! What a joke. After buying 8L of sour milk for you, you are only willing to refund R23! Take your R23 and shove it, you clearly need it more than me. I will make sure I will never go to your store again, warn family and friends that you don't have any kind of service or quality products. Not even a phone call to set things right. Hope you sleep tight at night knowing what you are selling to the public!
image.png 112.13 KB
image.png 112.13 KB