PICK 'N PAY - BRAND COMPLAINT

spent ±R100 on prepared Fish and Chips from PNP Howard Centre yesterday, 19 July 2023 @16h00pm after the school and extra mural rush for my kids and I.

I was so disappointed by the quality of the hake fish tails and chips.

The fish was soooo dry, oily and bony. The batter was cakey and inedible. There was more batter and bones than fish. It was so horrible to the point where my kids didn't eat it and actually handed it to the man at the traffic stop light.

The chips was cold, kinda hard and very oily.

This is genuinely a huge disappointment. Especially for a more privileged area and store where I paid almost R150/kilo (2 tails of hake) for horribly prepared fried hake and chips. Then I might I as well have driven to a fisheries and bought a hake parcel with a side of calamari for R100 a parcel which would've fed my family of five.

A very disappointed customer.

and what disappoints me more, is the fact that its been 7 working days, if we include the weekends, its 9 days ago that I emailed PNP customer services with my complaint and to date NO PNP REPRESENTATIVE contacted me with an apology for the horrible food my hungry kids had to spit out.

For such an 'established & trusted' brand to offer such bad quality is an UTTER DISAPPOINTMENT!!!!