MT
Mulalo T

1 reviews | Active since Sept 2019

22 May 2020, 21:24

Pick n pay bramley they just rob customer by pricing low price to attract us to buy

Pick n pay BRAMLEY using wrong price on their shelves in order to make us as customer to fall for their wrong special price . I was at pick n pay bramley to purchase a toothbrush for mi son I went to the shelves only to find the toothbrush priced R49.99 for 2 toothbrush when I went to the till point the price was R74.99 then I told the cashier that I've saw the toothbrush on the shelves priced R49.99, the cashier called the supervisor by the name of Thandie then I went with thandie to verify the price then we find 2 merchandisers and they also saw the price of R49.99 and there where also same toothbrush packed under the same place where I've took the R49.99 toothbrush and the merchandisers told me that it's their mistake for wrong pricing , then I told them that i want the toothbrush by the price i saw and thandie call the store Manager by the Name of NORMAN and she also call other guy called SAM who came and tell me that he cannot sell me the item by the price I've saw coz it was a mistake I told him dat I will report him and he just say it with confidence that I should do so.

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Replies (1)
Pick n Pay
Pick n Pay's reply25 May 2020, 06:48
Official
Hi Mulalo,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the delay in response and any inconveniences caused to you.
 
We view this incident in a very serious light, we are busy addressing this with our management team.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
We appreciate your patience and understanding at this very difficult time.
 
Kind regards, 
The Pick n Pay Team