AL
Alana L
1 reviews | Active since Mar 2012
04 Nov 2021, 08:58
Pick N Pay Brackenhurst
My husband bought our baby son shoes @ pick n pay bassonia they were too small we were at pick n pay brackenhurst and wanted to change the shoes we were told we can't cause they do not have those shoes on the shelf - where on the slip does it say you can't exchange it if that store does not have it on their shelf??? and the manager and teller were very unfriendly and not intrested in helping.
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Pick n Pay's replyOfficial
08 Nov 2021, 12:54Hi Alana,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response & any inconveniences caused to you. Due to unforeseen technical difficulties on this site we were unable to respond to this post sooner, however we are doing our best to respond as quickly as possible.
Returns/Refunds or exchange of items can only be processed at a different store from purchase provided that that item is listed for that store. If the store does not stock the product they would not be able to process the refund or exchange.
Kindly advise if you still need assistance in exchanging the item for a different size to enable us to check which other stores close to you stocks this item. Forward us the following information to enable us to assist.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response & any inconveniences caused to you. Due to unforeseen technical difficulties on this site we were unable to respond to this post sooner, however we are doing our best to respond as quickly as possible.
Returns/Refunds or exchange of items can only be processed at a different store from purchase provided that that item is listed for that store. If the store does not stock the product they would not be able to process the refund or exchange.
Kindly advise if you still need assistance in exchanging the item for a different size to enable us to check which other stores close to you stocks this item. Forward us the following information to enable us to assist.
- 6 digit number printed on the label found inside the shoe . It will have the letters ART before the numbers
- Your number
- Copy of your till slip
- Email address
- Smart shopper card number
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply08 Nov 2021, 12:54
Official
Hi Alana,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response & any inconveniences caused to you. Due to unforeseen technical difficulties on this site we were unable to respond to this post sooner, however we are doing our best to respond as quickly as possible.
Returns/Refunds or exchange of items can only be processed at a different store from purchase provided that that item is listed for that store. If the store does not stock the product they would not be able to process the refund or exchange.
Kindly advise if you still need assistance in exchanging the item for a different size to enable us to check which other stores close to you stocks this item. Forward us the following information to enable us to assist.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response & any inconveniences caused to you. Due to unforeseen technical difficulties on this site we were unable to respond to this post sooner, however we are doing our best to respond as quickly as possible.
Returns/Refunds or exchange of items can only be processed at a different store from purchase provided that that item is listed for that store. If the store does not stock the product they would not be able to process the refund or exchange.
Kindly advise if you still need assistance in exchanging the item for a different size to enable us to check which other stores close to you stocks this item. Forward us the following information to enable us to assist.
- 6 digit number printed on the label found inside the shoe . It will have the letters ART before the numbers
- Your number
- Copy of your till slip
- Email address
- Smart shopper card number
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,