Pick n Pay Bottles Terrible Customer Service

I would like to further my complaint! I am extremely infuriated as i have had to run around completely with complete lack of understanding.

I received a call from Kgabo yesterday who has been the one person to make sure my query by looking at my complaint and seeing that my refund was not processed and in my account by the 13th of August as promised and hearing that i have been patient and budgeted to purchase needs with my refund. He assisted by sending me a promo code valued at R300.70 of which I attempted using and at checkout on the app was given a pop up error that the store does not accept purchases under R100, i then responded on my long drawn out ticket stating that it is not fair i cannot use this voucher without Pick n Pay scoring by forcing me to spend anything additional. I was contacted by Giovanna which has been *********** and lacked knowledge of product and further customer service ( I have tons of emails to prove this).

After he went through my complaint and i suppose realized he was one of the people that messed up further he decided to tell me that the reason i did not receive my refund was because i opted for a voucher which i told him was not true as i was only offered a voucher because my refund was not processed! He then decides to apologize and i explained i do not want his assistance as he has made mistakes not on only just this complaint but my very first inquire that Pick n pay ASAP only accepts Visa (Again, i have this written proof). and would like assistance from either his manager or Kgabo. He said he was going to get this sorted, he said he will arrange the refund and i explained to him i CANNOT wait another 10 days i urgently need to get my baby's things. (Please refer to the call recording)
I told him this is urgent as I need to get stuff for my baby as he can see on my pending order, he told me he will call me back before 12 as promised and failed to do so!

I then decided to just spend the R100 extra as i needed to get necessities for my baby, i add extra to my purchase and get another error that the promo voucher is now inactive!

I attempted calling the number Giovanna called me from and received a recording that voicemail is enabled for that extension. I then called customer care number ***at 11:46 and explained my complaint to a lady that was promised to assist me in sorting out the matter and asked me to hold on while she does this, 25 minutes into the call it cut, I waited a while hoping I would get a call back and nothing! I called again at 12:30 and spoke to the same lady who advised the call cut, she said she was getting my query sorted and would call me back, a bit hesitant to accept that oppose to holding on due to the lack of customer service in this entire experience, I told her I would hold and she explained she is getting the code reactivated and would call me back so I do not wait another lengthy period, accepted. No feedback and it was 13;20 do at 13:28 I decided to call back and she said that the code is cancelled and a refund processed, I told her as I explained I cannot wait another 10 days I need to get stuff for my baby and she advised Kgabo (the only person that tried to assist and not just close a ticket for score) was not supposed to give me, the customer, a long time paying customer of Pick n Pay a promo code. I told her that the lack in knowledge or service from Pick n Pay's side is not my problem i just need to purchase my baby's things. another promise and no call back, I then speak to the same 13:31 and she advises she was awaiting a response from her manager which she emailed and that is why she has not contacted me in over an hour, I asked her for her name and the name of her manager so I could respond to Pick n Pay on HelloPeter as now my patience, my understanding, an additional cost to me of airtime was being taken for granted she decided to cut the call on me as I suppose she did not want her name on my response, I phoned back twice, she answered and she answered my call on both occasions, heard it was me and CUT THE CALL!!! TWICE!!! I then called again and spoke to Chantal at 13:55 and was on the call for 19 minutes who heard my story, got me to explain and promised a call back in 20 minutes. Again no call back in promised time, and I called back at 14:45 and speaking to Yolanda who I advised of me waiting for Chantal's feedback, she then tells me she is going to ask Chantal and comes back a few minutes later and says Chantal is on a call can I please explain so I abruptly said "explain again!" and she said no its fine. Eventually Chantal came on the line, and said she had asked me be patient and she understands however she thought I would bare with her, as she is waiting for a response as there are people handling my query I explained people have been handling my query since the 30th of July. while I can understand her disappoint or irritation in me not having faith in her and me phoning back when she didn't after 20 minutes I do now have trust issues as there was a customer care consultant just today that also sounded compassionate and failed me to a point that she cut the call on me after asking her name and thereafter twice when I phoned back and she heard it was me she done the same thing. Now with this experience and understanding it is Saturday and staff would knock off and I wouldn't have a solution today I further need to run around with no intention of infuriating anyone. Chantal promised me a call by 15:30 and I will wait until 15:35.