Pick n Pay Boksburg - East Rand Mall - terrible service - CRies from a young South African Entrepreneur

i recently purchased an overlocker from the pick and pay store at east rand mall a day later i opened it and tried to overlock to which i find the overlocker is faulty

Long story short , Took it back for repairs at the store , and the GM of Pick N pay made it seem as if its impossible that the unit may be faulty and insisting that i damaged it . nonetheless it has a guarantee to which they have accepted it and this same *********** GM of Pick N Pay promised me that i should collect it in 4 days .

32 days later, No Unit! *********** staff are still getting back to me after calling numerous times and wasting petrol.

firstly - as an entrepreneur this has a major impact on my business where i had to issue refunds secondly - who is going to cover my costs of phone calls to Pick N pay for there incompetence.

i hope this matter reaches the highest level so we young South african entrepreneurs trying to build up the economy and our life doesn't suffer from these kind adventures from pick and pay .

customer service is a priority - but not with pick n pay

i need this issue resolved like yesterday