Pick n pay birch acres

Bad service I ever seen at pick n pay birch acres the starf is not helpful they don't control their que since I was at the shop @15:30 now is 17:09 they are slow there is no sense of agency. I understand it's month end but they need to prepare them self with such packed store others they are standing

Can the managers and directors intervene we can't be standing in the ques for two hours without them recognising and sorting out the ques