Pick n Pay Bela Bela, Customers not respected.

Waiting outside At the Bela Bela Pick n Pay, After complaining that other people were just passing us on the queue, I was made to believe that they allowed them to enter the store first as they are pensioners which was understandable. But then my concern was that we had more pensioners on the queue which was very long by the way that did not know of this.

When I explained this to the manager Louis / Lourie he said, " We are doing all we can, I do not have the staff to control the line, The fact that they don't know they can come in first is not my problem but theirs, if you don't like that you can go" I sensed that he was stressed out but felt he did not display empathy whatsoever, and did not listen to me as a customer and tempers flew, I asked him was it because they are black? Then he said and I quote, "I have little mind to bring race into the argument and I must go". He said I can go complain to Pick n Pay SA, I guess he was confident there would be no accountability on his part. I then refused, and asked him to dare touch me, then he said he will not touch me as he doest know what I have," He was of course referring to the Covid19. I found this to be very demeaning and embarrassing. And of course the security was called and I left peacefully.

But, basically he was saying pick n pay only observes the social distancing inside the store, not on queues which is irresponsible. Checkers and Spar in Bela Bela start assisting us outside and controlling the queue outside. They also make sure all our elders are prioritised. Very poor experience and definitely not going back there.