Pick n Pay

The Pick & Pay at the Hyper in Durban North refers. One wonders whether there is any management in charge of this store? If there is they are certainly hiding up in their offices and do not seem to give a continental about the level of service their staff are render to their customers, who are the ones actually paying their salaries.

Today I went to the Hyper in Durban North and found the service totally disgusting and pathetic and lacking any management control. Out of 8 Express Tills for items less the 10 items only three had a cashier working whilst the line of customers waiting to be attended to was increasing rapidly. Each cashier had to wave their arms in the air to catch the eye of the next waiting customer. The system of the buzzer flashing to indicate the cashier is ready for the next customer has been down for more than two years and every time you bring this up with the so-called manager you are given another fabricated bull**** story. How an organisation like Pick & Pay can allow this pathetic system to carry on beats one's brain. Coming back to today's level of service, at around 15h00 I decided that I needed to complain to Manager about this disaster state at the express tills. I called for the Manager to and it took about 15 minutes for him to arrive. He eventually arrived - man called Naren. When explaining and complaining to him about the level of management at these express tills, he tried to wriggle his way out of accepting the poor level of service and that the staff below him are just incapable of acting in any managerial position. If they were, then they would have not allowed the express till area to have long queues with only 3 cashiers working when there are 5 vacant cash points and with the cliental queue rapidly increasing. The question is then asked what are his so-called floor managers doing? The answer to this is sweet nothing. Management should be held accountable for this disgusting level of service. I was not the only one complaining about the poor service, there were others as well. If this is the level of management that Pick & Pay has at their Hyper store, well they will lose customers.

This stores overall service has been declining for a number of years now and it all boils down to effective management, which seems to be totally lacking. I hope that some at the top end of the Management of Pick & Pay reads this posting and does something about the state of affairs at this outlet of theirs.

This is not a good place to shop if one is looking at getting good customer service