Pick n pay bad service

Worst service experience. Wanted to purchase a cadac gas heater. Tried to call cedar Square branch 4 times to find out if they had stock. No answer from the branch. I then decided to go into store to find out. Upon asking for assistance the lady I asked made an announcement for the assitant of the department to report to the front of the store. The assistant tells me that they have not yet received the stock of the item which I accept. I then ask her to possibly find out from another store within the fourways vicinity of they may have one in stock. She then points me to a manager who she says will assist me. I go to the manager to enquire about the item who then takes me back to the same assistant telling me that they will assist. After the 2 of them proceed to have a mini argument with one of them saying they are not going to stress themselves they point me in the direction of another manager. This manager walks to the customer service desk and slams the entire phone on to the lower counter, in frustration I assume having been asked to perform the task, without speaking to me begins dialing another store. He hasnt even found out which heater I want. Nevertheless he calls. This store too does not answer. I then told him that I will check myself since he is u able to also get a hold of the store. I then go to fourways mall where I was told that they do no stock that item but that fourways crossing does have them in stock. I then proceed to fourways crossing. By this time it is already half past 4.i go to enquire with an assistant who points me in the direction a manager. This was my best interaction thus far. The manager who is about 10 meters away acknowledges the assisant but then proceeds to walk away. I follow wondering whether he is going to find out. When he reaches the customer service desk he then proceeds to have at least a 2 minute laughing conversation with another manager. I then grab his attention and enquire about the heater again. I show him a picture on my phone. And in light of the current covid-19 crisis this is what he proceeds to do. He takes my phone from me. Stares at the picture for a while and then starts walking away with my phone. Why does he need to do this. He walks for at least 15metres all the while I have my hand stretched out obviously wanting my phone back. It doesnt take that long to figure out a product. I then follow him up and down 4 isles in search of the product with him for him to tell me he doesn't think theyve received the stock. The best part. While talking to me he chooses to take off his mask and lean in to speak to me his face about 30cm from mine. Why Wear a mask and what is the point of youre going to remove it to communicate. He then goes to an office at the front of the store and checks the system. He asks me to enter the office which was filthy by the way. He tells me that there are 6 available in the lonehill branch. I ask him whether they will be open by the time I get there and he says yes they definitely will be. I get to the lonehill branch to find they are closed. I fail to understand how such an easy task had become so complicated and how your staff who have been put out in public do not engage in proper personal protection nor social distancing. Still no heater.