Pick N Pay Bad Service

I have a huge problem with Pick N Pay online during these trying times with lockdown we are encouraged to use these company's online offerings I have used PNP online offering on numerous occasions and I have had problems on all occasions this time it was the pits I ordered Ice Cream and received milkshake when I took up with their customer service they recommended I take back to the store and stand in queue which I tried to avoid in the first place. The Customer Service dept promised to come back to me in 24 - 48 hrs on the 2nd July to date on feedback maybe I miss heard and it was 24 to 48 days