pick n pay bad service

i am P off at pnp online shopping. everytime i purchase there is always a problem, i would request shopping bags only to fine my groceries are delivered with no bags, if its not items i receive that has expired, now i have called your customer care and ask if i switched my points would they utilise the points as i dont have funds in my account for the goods i bought, the gentleman told me when switching points they would use that firstly. this morning pnp deducted from my account and i only have enough money for the rest of the month that is left.<br> i am so cheesed off and nobody from the call centre has called me back.