Pick n pay asap's service is absolutely dismal

The @PicknPay and @picknpayasap support team is beyond useless, let alone the franchise's service. I just got snubbed twice in row in less than ten minutes by an agent. Yesterday I was **** to. These jokes write themselves. You will be told stories or sent from pillar to post... While losing your money in the interim three botched orders in a row? After calling for minutes on end and even attempting to talk to an agent via WhatsApp.

I spent over five hours of my time yesterday waiting for orders... Two seperate ones at that. I called o er five times and they can check their records if that even matters. I spoke to an agent via WhatsApp and one via phonecall and got two completely different stories only for the orders to be cancelled. Money is put in the asap wallet so I attempted to use it now because I'll be damned if I wait ten years for it to clear into my account. I now attempt to explain my situation to an agent via WhatsApp and the person didn't even bother asking for my name, order number, issue... NOTHING. Mind you, I know this is what should happen because the person I spoke to via WhatsApp yesterday did due diligence and followed up while I waited... Nozi Dlamini. She was even able to understand the query just from the screenshots I'd sent. Highly appreciated and I do understand that only so much was in her control but she still manage to track the order and escalate even though the order was eventually cancelled. Taryn Rinqieston the order hand didn't even bother. Mind you, I found her twice today on WhatsApp and explained the situation. She didn't bother asking for any details or ANYTHING. I was any bed TWICE by this agent mind you this about an order in progress as I type this because the same thing that happened yesterday (TWICE) is happening again in real time right now and I tried to show her this via screenshots and also explained in details. My order placed around 5pm yesterday was only cancelled right before 9pm and the agent I'd spoken to telephonically reassured me that even if the store closes the drivers go to the back and fetch the rider. The issue was that there were no drivers. Look I could go on and on but this is frustrating. Give hours of my afternoon and night gone yesterday plus two cancellations and now I still wait. Smh.