Pick n Pay Asap worst experience

I purchased on the pick n pay asap app on 11.03. Firstly they deducted the whole order amount before shopping. When other items were not available they decided to refund me on their wallet platform instead of reversing the transaction.

My order had missing items. I called on 11.03 and i was advised that i will be credited on my wallet for the amount of missing items. This should take 24 hours.

This has not happened. I called today around 12 and spoke to Lehlohonolo who confirmed that it will be done in an hour. Its close of business and my credit refund has not been done.

Terrible service since i placed that order and i will never again use pick n pay asap.