Pick 'n Pay ASAP worse service ever

I placed an order yesterday evening for pampers pants. The app showed the delivery time will be 19:30. When i saved the order, deliver time changed to the following day. I called their customer service because i wanted to then cancel and make another plan if i can only get them tomorrow. The CS agent assured me that they will deliver the same night. Next thing 20:40 i get a notifcation: my order is cancelled. i tell myself im done with them let me get my money back and go buy the nappies elsewhere. Massage said i will get the money in 3 to 5 business days. So i decide let me by something else instead of waiting. i bough something else today, delivery time said 5, as i get home at 4, someone was delivering (imagine if i was not home). Secondly they messed up my order and gave me a heineken instead of a quiche. i had originally requested a salad but it was unavaliable so i was given the quiche as a substitute option and i selected it.

I called CS the agent just laughed at the story and also told me the quiche was out of stock so they have refunded me. Why provide substitutes of things that are out of stock. I told them to come and pick up their heiniken i dont consume alcohol. now my money is stuck with them for another 5 days with pick n pay.

im struggling financially, when i order i order with my last money, now what am i supposed to do without the money. i know R64 is a small amount but when you dont have money its a lot. Also the principle behind the pathetic service.

i never experience this with checkers 60.