Pick n Pay ASAP won't process refund on incorrect items that were delivered in October

I placed an order on pick n Pay ASAP a d they delivered wrong items in October. They offered to pick up the incorrect items and process a refund. The items were picked up on the 20th of October and I have yet to receive my refund or credit wallet. I called their call centre on Wednesday 16 November to follow up on my refund and they promised to process it and nothing has been done since then. I have been following up since October and no response on email. Pick n Pay ASAP is pathetic.

Good day,

I would like to follow up on my refund? The items were collected on the 21st of October and i have yet to receive my refund or credit on my ASAP wallet. This is totally unacceptable I called in on Tuesday and I was promised that the refund would be processed and still nothing. I would like to escalate this to your senior management I am not willing to waste another 25 minutes of my airtime with your call centre for nothing. Jc le Roux Freshpak Tea