Pick n pay ASAP *******. Won’t admit their app failed and Delivery rejected despite proof

I called customer services as soon as I saw a delivery was on its way even though the app had failed and I reordered the same items through MrD. Since the Pick a pay asap was malfunctioning, I immediately called customer services and they ensured me they would update the team because the driver who arrived surprisingly had clicked his delivered button before I took possession of the items. On the app, it showed not ordered because of an outdated payment method. So the request to get an order failed was not available. I rejected the order and was told by customer services and the driver that they would both update their systems as soon as the items returned to the shop. The Me D driver 10 mins later said that when he left the shop they group at Pick and Pay were talking about the mix so the items were definitely returned to the store. Customer services assured me that on the drivers return that my refund would be processed.

I accepted the Mr D order which I placed immediately after failing to do so on the pick and pay app and accepted their delivery because their app was not malfunctioning and also because they included the Earl Grey tea I ordered and pick and pay said it was out of stock despite their order arriving earlier than Mr D.

Now I am being told that despite the pick and pay app is still not showing my updated card or the fact that I rejected the order that I must speak to MR D for a refund. This is a terrible way to take responsibility for this amazing “pass the buck” mentality at Pick n Pay. Your app is broken. Own it.

When I called customer services, they advised my to reject the order which I did.

I have missed one attempted call while I was in the shower and one email with another customers contact details and order with items did not match my order so clearly I could not proceed with that complaint.

What a mess. This is R748 worth of daylight *******. They have closed their case and told me to open another as they have nothing left to do from their side.