DQ
Dave Q
1 reviews | Active since Mar 2009
21 Oct 2022, 16:09
Pick 'n Pay ASAP useless
Why is this order marked as delivered? ONLY THE MILK ARRIVED! I have already spent 2 phone calls with your support trying to rectify this. You were going to credit my wallet with the missing items you never delivered. Fix this immediately!!
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Pick n Pay's replyOfficial
22 Oct 2022, 22:53Good Day Dave,
Thank you for reaching out to the Pick n Pay ASAP Customer Support team.
This is to confirm that your refund of R107.97 has been processed, it usually takes 3-10 working days to reflect on your bank statement.
The refund transaction appears next to the original transaction and not at the top of the statement.
Where the acquiring and issuing banks are the same, this shortens the time frame, however, we have experienced longer periods on occasion, specifically given the current situation where covid-19 has a global impact on staff availability.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
The Pick n Pay Team
Thank you for reaching out to the Pick n Pay ASAP Customer Support team.
This is to confirm that your refund of R107.97 has been processed, it usually takes 3-10 working days to reflect on your bank statement.
The refund transaction appears next to the original transaction and not at the top of the statement.
Where the acquiring and issuing banks are the same, this shortens the time frame, however, we have experienced longer periods on occasion, specifically given the current situation where covid-19 has a global impact on staff availability.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply22 Oct 2022, 22:53
Official
Good Day Dave,
Thank you for reaching out to the Pick n Pay ASAP Customer Support team.
This is to confirm that your refund of R107.97 has been processed, it usually takes 3-10 working days to reflect on your bank statement.
The refund transaction appears next to the original transaction and not at the top of the statement.
Where the acquiring and issuing banks are the same, this shortens the time frame, however, we have experienced longer periods on occasion, specifically given the current situation where covid-19 has a global impact on staff availability.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
The Pick n Pay Team
Thank you for reaching out to the Pick n Pay ASAP Customer Support team.
This is to confirm that your refund of R107.97 has been processed, it usually takes 3-10 working days to reflect on your bank statement.
The refund transaction appears next to the original transaction and not at the top of the statement.
Where the acquiring and issuing banks are the same, this shortens the time frame, however, we have experienced longer periods on occasion, specifically given the current situation where covid-19 has a global impact on staff availability.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
The Pick n Pay Team
Best regards,