PICK N PAY ASAP USELESS

I ordered with Pick N Pay asap @ 15:19 it is now 17:09. Its loadshedding wont have time to cook. The service I received is appalling, Is this ASAP thing not supposed to be 60 mins. Why is my order taking more than 2 hours. I thought it would be convenient, I could have just drove there and came home long ago