Pick n Pay asap – Unresolved Refunds for Out-of-Stock Items

Pick n Pay asap – Unresolved Refunds for Out-of-Stock Items

I am extremely disappointed with the service I have received from Pick n Pay asap, particularly regarding refunds for items that are out of stock.

Whenever I place an order and an item is unavailable, I expect to be refunded for that item. However, despite the app stating that refunds are not processed directly and that the amount deducted should reflect as a lower amount in my bank account within 3–5 days, this does not happen in my experience.

This is incredibly frustrating because customers are paying for goods they expect to receive, and when certain items are unavailable, there seems to be no clear or reliable resolution regarding the outstanding amounts.

What makes this even worse is that people use Pick n Pay asap because they need their groceries and other essentials urgently. It is unfair and inconvenient to have money deducted for items that are never delivered, while customers are left waiting for refunds that do not reflect as promised.

My suggestion is simple: If an item is out of stock, customers should not be charged for it in the first place. The app should clearly indicate unavailable items before payment is finalised, or the final amount charged should automatically exclude those items.

Customers should not have to spend their time following up on money that should never have been deducted or that should have been refunded within the stated timeframe.

I hope Pick n Pay asap takes this complaint seriously and improves its refund process. Customers deserve transparency, accountability and a reliable service, especially when they are trusting the platform to meet their urgent needs. I've complained more than twice but nothing has ever been solved , I still have refunds from last year even