Pick n Pay ASAP *******

I placed an order at lunch time on about 25th October. 19:00 that same night I received a notification that my order was delivered, but it was most definitely not delivered. 4+ hours and still didn't receive my items.

The next day I got hold of support. I was told I can either refund my wallet and re-create the order, or they can call the store to deliver my order. I needed the items so I opted for the store to re-deliver my order.

On the 27th I still hadn't received my order and Sheila from support stopped responding to my emails. I then went to the app and requested a payout from my wallet. The payout never happened.

On the 18th Nov I requested ANOTHER payout and have a screenshot this time with date. NOTHING has been done about this payout!

It's almost R1000 sitting in the wallet for over a month and I cannot get my money back from you. This is theft in my eyes and COMPLETELY UNACCEPTABLE!