PR
Philippe R
1 reviews | Active since Aug 2011
14 Dec 2021, 11:27
Pick n Pay ASAP terrible and shoddy service
PnP ASAP phone app is a ****
Did the on the phone app shopping on 29 November 2021
Order number **********
Was never delivered.... Was debited.... But was marked as delivered.
20 phone calls to customer car line and 200 rands later, we get transferred 10 times per call to end up speaking to someone who says they will call back and never do
Same thing via email, they send you automated responses and never get back to you....
2 persons called Tamminique and Violet send emails, 3 times each, saying they will look into it and they never do
PnP ASAP service is late, delivers wrong when they do or DOES NOT DELIVER AT ALL
Helpful (0)
Replies (2)0
Replies (2)PR
Philippe R's updateReviewer Update
14 Dec 2021, 16:41Greetings Pick n Pay Team...
We were in touch with your customer care rep many times and they never ever called back. Someone somewhere is hiding the truth about this problem.
I have also written at least 13 emails and always get the automated response as well as semi automated responses from Violet or Taminique
I have lost faith
We were in touch with your customer care rep many times and they never ever called back. Someone somewhere is hiding the truth about this problem.
I have also written at least 13 emails and always get the automated response as well as semi automated responses from Violet or Taminique
I have lost faith
PR
Philippe R's update14 Dec 2021, 16:41
Reviewer Update
Greetings Pick n Pay Team...
We were in touch with your customer care rep many times and they never ever called back. Someone somewhere is hiding the truth about this problem.
I have also written at least 13 emails and always get the automated response as well as semi automated responses from Violet or Taminique
I have lost faith
We were in touch with your customer care rep many times and they never ever called back. Someone somewhere is hiding the truth about this problem.
I have also written at least 13 emails and always get the automated response as well as semi automated responses from Violet or Taminique
I have lost faith
PR
Philippe R's updateReviewer Update
14 Dec 2021, 18:06Pick n Pay decided to refund me instead of delivering an order, ordered during Black Friady November 29th. Guest it was better to refund me than give me the super deals and super good prices. REALLY, all this because of greed.
ALL I WANTED WAS MY GOODS AT THOSE PRICES
EISCH
ALL I WANTED WAS MY GOODS AT THOSE PRICES
EISCH
PR
Philippe R's update14 Dec 2021, 18:06
Reviewer Update
Pick n Pay decided to refund me instead of delivering an order, ordered during Black Friady November 29th. Guest it was better to refund me than give me the super deals and super good prices. REALLY, all this because of greed.
ALL I WANTED WAS MY GOODS AT THOSE PRICES
EISCH
ALL I WANTED WAS MY GOODS AT THOSE PRICES
EISCH