Pick n pay asap support is lazy and not supportive at all , they close tickets without even contacting the customer.

I placed an order via the pick n pay asap app, the order at 9:53 I had to email support to find out when my order will be delivered as no activity was happening on the App, right after the email app updated they are wrapping up the order then the driver will be with me shortly, order was delivered at 11: 42. Important items were missing as this is a week's lunch order for the kids. I immediately emailed support to inform them of the missing items even took a pic for them it was 11;48, at 13;18 a Michael from support emails me apologized for the delayed delivery and any inconvenience caused and says according to their system my order was delivered successfully and my issue is the missing items ,delivery was successful with missing items that's what I was raising and requested for a refund for the missing items instead I got an sms telling me the call is closed yet no one even called me and there was no investigation done. All I want is my refund so I can buy from another shop this is my hard-earned money and the cost of living is too high.