Pick n' Pay ASAP should not be in production for customers, it only favor's picknpay and their drivers

second time in a month, had issues with my order and their app does not give the customer and an option to reject the driver's opinion. the driver said my order had arrived and app only allows you to say got it! no option to reject. My order as per the app said it will be delivered between 17:00- 18:00 hours and yet as of this hour : hour i am still without my order! i have no way to report the issue within their app. This is the second time in a month last time i was delivered with dog food instead of my order and was told only way to receive my order back was for them to investigate even though i had given them the details of the order and what had occurred. the driver delivered incorrect order number and i refused to accept the order and driver clearly told me if he takes the order i will have issues receiving my money back. And here i am today no order and no where to report the issue cause all their pick n pack ASAP orders are closed no where to report my issue and it has been marked as though i received my order cause their app only allows you to click on that once the driver marks it as delivered!