Pick n Pay ASAP Service

I'm completely lost for words as I write this review with deep feelings of anger and frustration at how I'm treated. I ordered from Pick n Pay Mall of Africa through their so called "ASAP" service at 09:30 and delivery was estimated to be between 11:00-11:30. At 15:10, I decided to collect because there was no communication of the delay and only showed as "Waiting for Driver" on app. The worst part is the app doesn't offer a cancellation option and as I write this review, my plans are in complete ruins.

The order I placed (#***) shows the store as Mall of Africa but was informed when I got there that it was dispatched at Pick n Pay Benmore and then internal squabbles ensued.

As I write this review, it's 17:32 and I'm still at Pick and Pay Mall of Africa waiting while they deliberate a solution. I suggested a solution that can work for all concerned by Pick n Pay Mall of Africa to provide me the items I purchased and they can in turn, do an internal inventory transfer with Benmore to replace the stock but this is proving hard because no one is putting the needs of the customer first. The Benmore supervisor (was told is Koketso) has failed in so many levels to be accountable and is very rude. She lacks communication skills and shouldn't be in the front line to be communicating with customers.

This is complete disgrace for an establishment this size to not care of their customers.