Pick n Pay asap ****** me

I ordered items to the value of almost R500 from Pick n Pay asap on the 23rd of September @4:55pm(UID ***) the app said it would be delivered around 6pm, it came to a point where i could track the live location of the driver, for 30 mins the driver was standing still on 5th avenue main road in Grassy Park near Nandos, he should have turned into Perth Road where i live but simply just dissapered and the app said delivered @7:14 pm, i imediately called and they were offline, i called the next morning and explained my situation, they told me they could only deliver the Monday as they could not deliver over the weekend as it was alcohol. Monday came, still no delivery, I called support again and had to explain my situation yet again as nothing had been logged on the system, the lady said they would refund me and it would take 3-7 working days to refund, after being upset i still let it wait for the period to settle. Days later, i called again and spoke to janine, again had to explain my whole situation as yet again nothing had been logged with my order number, she said that it would take 3-7 working days to refund etc, i refused as i had already waited the period and thought it was rediculous to wait again, she assured me that the order would be delivered that same evening and she would call me back the next morning to confirm it, even confirmed my contact number, low and behold, no delivery came and to make things worse, Janine did not call me, i called again, Spoke to Gustav, and again, i had to explain myself, still nothing was logged, he then said he would sort it out, 5mins later i received an sms with a reference number. Days later, still nothing, i called again and asked for Janine, someone put me through, i had to explain myself yet again and the told her that i had spoken to her and she would have called me back, then she sort of made as if she rememberred, couldnt even explain why she didn't call me back as promised, said she saw nothing on ths system, furiated, i explained that i had spoken to Gustav and etc, only once i gave her the reference number could she see it on the system aparrantly. SHE HAD PROMISED THAT SHE WOULD PUSH THIS FORWARD FOR EARLY PAYOUT AS A REFUND SAYING THAT SHE WOULD EXPLAIN TO MANAGENT OF THE EXTENSIVE BACK N FORTH THAT I HAD BEEN GOING THROUGH, i received another sms with a different reference number. It is Now the 11th October, STILL NO DELVERY, NO REFUND, NO PHONE CALL, SMS, EMAIL, ALL OF WHICH WAS PROMISED, all i have is 2 reference numbers after calling soo many times, being kept on a waiting line of which ended up each call being a long 1 due to having to explain myself over and over, I WANT MY MONEY BACK AND WILL NEVER USE THIS APP AGAIN, ALREADY Warning friends and family members not to use it