PICK N PAY ASAP: Poor service received

I placed my order after 17:00pm because there are items which I urgently needed no later than tonight. I kept tracking my order and it was progressing well until the step of a driver being assigned. I waited for almost two hours for this to change. At 07:15pm I called *** and spoke to Nwabisa, who apologised for the inconvenience caused and promised that she is assigning a driver t o my order. In 10 minutes time the status of my order will be updated.

I called after 15 minutes and my call was not going through, I kept trying and eventually gave up.

I am very close to the store that delivers my groceries, so I don't understand why I will wait until the following day to receive my order. The order nr in question is ***