Pick 'n Pay ASAP - Poor Service

Poor service received from Pick 'n Pay ASAP as my online order was cancelled and the money placed in the eWallet. After requesting the money to be paid back into my account it was confirmed that only after the 10th day (that one must wait for the refund) they had to process the refund again as it was not done properly. It has been 3 weeks without any solution. Really disappointed in the way that Pick 'n Pay is treating their clients.