Pick 'n Pay ASAP poor service

Pick 'n pay are a nightmare to deal with. Their after sales service sucks!! . 28th August I received an incorrect order. The driver refused to take it back and asked me to call and they will give him instructions to come back for it. I did as he had asked, he returns with another wrong order which I refused for him to leave by me. Since the 28th I have been calling the call Centre to collect their wrong order and refund me my money for the order I didn't get. It has been a nightmare as none seems bothered to resolve it. My query is not resolved a week and a half days later. All I have it's tonnes of ticket emails, automated chat messages, tonnes of am sorry's each time I call and have to explain the same story and case all over as there doesn't seem to be anything on their system. I was last told they need to claim the refund now from the drivers company that does the deliveries and refund is about 10 days to process. I would not recommend this service to anyone as they lack customer centricity and have poor after sales service!