Pick n pay ASAP- poor service

I placed an order on the Pick n pay asap app which was accepted this morning at 08:20, I still have not received my order. I cannot even get ahold of the store which is Pick n pay Parow Exchange. I called the customer support line and all the agents are telling me is that the matter has been escalated I spent almost R150 on airtime because I have to keep calling to follow up with my order!! If I cancel the order the money will take 3 - 10 days to be reflected in my account the service from Pick n pay is extremely poor I am so disappointed.