Pick ‘n Pay ASAP order refund

I placed an order on the Pick n Pay ASAP app on Saturday, 24 January at 09:00. I received a notification confirming that my order had arrived, and the moment I stepped outside to collect it, the driver cancelled the order without explanation.

I contacted customer support immediately, yet received no meaningful assistance. I proceeded to request a refund, which to date has still not been processed.

This experience reflects a complete lack of accountability and urgency. The service I received was not only poor, but dismissive, leaving me feeling disregarded as a customer. What should have been a simple and reliable service turned into a frustrating and deeply disappointing experience.

The standard of service displayed is unacceptable, and the way customers are treated in situations like this is profoundly concerning.