Pick n Pay ASAP order never delivered yet charged to my account

I placed on order on PnP ASAP on the 28th of November, my order was worth R700. The order was never delivered on the 28th as shown on the app. I then called customer service to assist with this issue on the 29th of November, the lady I spoke to promised to call the store to locate my order and even stated that this is a frequent issue where drivers leave the order at the store yet the order gets charged to the consumer. She promised to call me back, yet she never did, 3 days after my query, I have still not receiveda resolution. This is not the 1st time I experience issues with ASAP thus always preferred to use Checkers Sixty 60 as their consumer service and experience is of high quality. R707 has been deducted from my account yet my groceries never received. Can I please just get my money back, I don't even want the groceries anymore, just my money and I will go spend it where I'm valued as a Consumer.