Pick n pay ASAP order#***

Dear Pick n Pay ASAP Customer Service,

I am writing to express my deep frustration and disappointment regarding my recent order. I placed an order through your app, but some of the items were out of stock. I was informed that my refund would take 2 to 5 business days to reflect in my account.

This situation has caused me serious inconvenience. I used my last money to place this order, and now my household has no food because the funds are tied up. I was hoping the money would be refunded into my ASAP wallet so I could reorder immediately, but that was not the case.

I phoned customer support and spoke to Mr. Ayanga Bale, who initially promised to assist me so I could reorder. However, when I called back, I was told there was nothing more that could be done and that I must wait for the refund to process. I was only offered a R100 voucher, which is not enough to replace the missing items, and it required me to spend more money, which I do not have right now.

Please understand that this is not just about money — it’s about basic necessities. Many of us plan our budgets carefully, and delays like this affect our families directly. I kindly ask Pick n Pay to reconsider its refund process and find a way to refund customers into their app wallet immediately when items are out of stock.

I also request urgent assistance in my case so that I can reorder the essentials I need.

I hope you will treat this matter seriously and with compassion. Please put yourself in the position of customers who are struggling and depending on your service.