Pick n Pay ASAP or lies

I ordered on the Pick n Pay app and my driver turned around with my order while as far as a street away from me. I was following the tracker and standing outside, only to get an order cancelled notification from the app. No phone call or message from the driver. I have deleted the app and will never use it again. What poor service. When I called the call centre line, they could not assist me. I better get the refund for my oder!