MW
Marius W
1 reviews | Active since Dec 2022
01 Dec 2022, 12:04
Pick 'n Pay ASAP online terrible service and worse support ever
Placed order via ASAP App received the order within the hour, packing list stapled to the outside shows correct order but content of bag is incorrect. tried phoning support call center four times, first two times I tried the self help option that just ended my call, then tried to speak to a person but after 7 min holding I left a message for a consultant to call back, also logged 4 email support tickets with one response but no resolution its now day and a half since the order was delivered
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Marius W's updateReviewer Update
02 Dec 2022, 08:41Thank you for your response, thank you for creating another reference number but unfortunately that means nothing. I still have not received any communication from anyone at Pick 'n Pay. I've tried your WhatsApp bot is also a joke there is no option to navigate to customer care.
it is now two days since the order was delivered and I'm without money and no product and no way of communicating with Pick and Pay to resolve this other than through a platform like hellopeter
it is now two days since the order was delivered and I'm without money and no product and no way of communicating with Pick and Pay to resolve this other than through a platform like hellopeter
MW
Marius W's update02 Dec 2022, 08:41
Reviewer Update
Thank you for your response, thank you for creating another reference number but unfortunately that means nothing. I still have not received any communication from anyone at Pick 'n Pay. I've tried your WhatsApp bot is also a joke there is no option to navigate to customer care.
it is now two days since the order was delivered and I'm without money and no product and no way of communicating with Pick and Pay to resolve this other than through a platform like hellopeter
it is now two days since the order was delivered and I'm without money and no product and no way of communicating with Pick and Pay to resolve this other than through a platform like hellopeter