Pick n Pay ASAP Online Shopping

Pick n Pay ASAP. Your customer service is shocking. I order at 13h today. By 15h I had to start following up, because it kept showing driver delivered and then he is not here. Then the app shows he is preparing order. Then it shows driver delivered, and driver waiting at the store. Seeing that nobody was contacting me from customer service, I called them. I was promised that I would get a call back. I asked for a call back no matter what the answer was. Instead I got a reference number by sms and a chat opened and I was promised by customer care at 16:58 that they promise that I would receive my order today still. I have screenshots of every promise and where I asked them if they seriously believed their own lies as its Sunday and most branches are already closed. No feedback. Meanwhile, I lost 2 potential sales because I couldn't go and see the clients I was supposed to and had to cancel because nobody else was home to receive the promised order. When I eventually drove to a Pick n Pay branch, I got a call from customer care or someone after 18h in the evening asking me if it would be okay if they delivered tomorrow. But up to 2 minutes to 5 they were promising me that they will definitely be delivering today still. I asked the lady if it would be okay for her if she had to send her Child to school hungry tomorrow and let her family go to bed hungry. Yes, I got my refund. But that does not make up for the fact that I got pathetic service and was **** to for 5 hours before asking me if they could deliver tomorrow. I lost 2 big sales. 2 very big sales in this extremely difficult time where we struggle to get income. Thank you Pick n Pay ASAP for your pathetic service. Why did I have to call you in the first place. Customer service should have called me the moment they realized they have technical difficulties as they call it. I could have made other arrangements to see my clients then. And you think a refund and a pitiful sorry mam can we deliver tomorrow will do? I am so disappointed. If I compare you to Checkers Sixty60...... oh no. I cannot even compare you because they actually give service. And they are at my door In 30 minutes. And if they had an issue in the past, they had the decency to immediately pick up the phone to confirm if something is correct or not and how it can be changed. That's what I call service. Not empty promises from you and lies being told that made me lose income.