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Madie P

1 reviews | Active since Apr 2012

13 Dec 2023, 08:25

Pick n Pay ASAP not paying refund

I have used Pick & Pay ASAP and didn't receive the goods that I ordered, I only received one of the four items. When I questioned this, I was told that the other items were out of stock although I saw lots of the items on the shelve about an hour before the order was placed. Pick n Pay ASAP didn't refund me with the credit although I requested a refund and waited for 10 working days before phoning and asking what happened to the refund. Up until now I still have not received my refund nor and explanation on what is happening. I am out of pocket and P n P ASAP is not assisting at all to resolve the issue. I received an e-mail stating that the issue was resolve BUT THE MONEY is still not in my bank account. They said I have to contact them if I am not satisfied. I have done this on numerous occasions, but the only response is that it was escalated.

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Replies (2)
MP
Madie P's update15 Dec 2023, 14:45
Reviewer Update
The issue is still outstanding, the refund has still not been paid to me. I am really fed up with the non- compliance from Pick n Pay, Take your money in a second but when it comes to refund you don't get is back. As stated previously the money is definitely not in my bank account, I have checked. To send me a response that it is resolved while it is not resolved only makes matters so much worse.
MP
Madie P's update15 Dec 2023, 15:52
Reviewer Update
I have been hearing the same story from Pick n Pay. "The issue was escalated", "We will Come back to You"," The team was assure to look at the matter and refund you soon" ect ect ect. just another excuse not to refund me. At this stage I am obtaining legal advice regarding this matter. Pick n Pay seems not to have the will to resolve the issue. Maybe ignore and it will go away?????