Pick n Pay asap no truthful assistance from customer service support

Hi. I have been waiting for my Pick n Pay online delivery since 16h00. I have called 5 times to Customer Service and each time I am reassured that my order is on its way. No order received and now Customer Service is closed. I am extremely disappointed and upset as I have been a client for many years supporting only Pick N Pay and this is how me and my family are treated. I am reaching out one last time to PnP to deliver my order speedily. Order No ***.

A moment ago I went and looked on my bank app to see which Pick n Pay branch the money was paid to. It states Kenilworth Gauteng South Africa. I am based in Kempton Park Gauteng South Africa, which is 39km far from me.

: I called Pick n Pay customer service 4 x times, using up a my data, rating each Agent after each call and yet no one bothers to contact me as promised. My last call to them was at 16h50, the agent promised to converts back to me bug she fails to advise me that at 17h00 their customer services line closes until the next day. I placed my order at 15h51 And paid via my registered bank account app to them as I have done many times before.

The thing that is absolutely upsetting me is that I had to call them 4 x times on my cell, using up all my airtime and was left with empty promises and no oned bothered to even contact me. I don't know why my order was sent to the Kenilworth branch when as before I order it comes delivered from Kempton branch