Pick n Pay Asap NIGHTMARE!

Horrible experience. Order was supposed to be delivered at 10:00 am. Between that time and 4pm I called Pick n Pay customer support 5 times as my order was undelivered. It eventually showed as delivered at around 3pm and yet I never received the order or even a single missed call or text. They kept saying the order was not picked up and then kept saying they are trying to get a hold of the driver because they attempted to deliver, I said to them please find out what happened because that driver never called or arrived at my place, he/she must send you proof that he did. Now each time I called, I had to give my order number, cell, email and delivery address and each time they'd applogise and say that they will request a driver to go to the store and pick up my order, I should get it in an hour. I was told this about 4 times, thats 4 hours.

I started sending messages to customer support via the chat function on the app just before 10am, I sent messages between that time and 2pm and not once waere my messages responded to hence I resorted to calling.

I am actually traumatized and deflated by the entire experience because I went above and beyond to get that order but they did not. They had plenty of opportunity to rectify the problem between 10am when I started calling and texting but they did not.

I have never in my entire life experienced such ********** service. This goes down as theee worst experience ever! Refund my money immediately please. Never again!