Pick n’ Pay ASAP … never again

I am so frustrated with pick n’ pay and their useless app. I bought groceries and pay the full amount plus a tip to the driver who delivered only some of my purchased items and not all. When the driver delivered he informed us he left other things behind at the store and “MAYBE” they will send someone with the others. This was yesterday in the morning. I spent half my afternoon trying to get through to their customer care who never picked up and was forced to leave a message. Till now nothing from customer care. Finally figured out the store the order came from and called the store - Pick n’ Pay mall of africa. I spoke to Brian who was helpful but i asked him to not send delivery because I wasn’t home and he assured me that it will be sent before the store closed at 20:00. I got back home around 6 and called the store again. The phone was then picked by a gentleman and before i could give him my order number he hung up. I then called again and a lady picked up whom o gave my order number and she promised to get back to me. She never did. I had to call again today and spoke to a guy named Custurd or something like that who took my details. Only now i see my order is being processed on the app!!!

This is seriously frustrating and the fact that their app is so useless in assisting with reporting a missing order or items is stupid! I will never ever use this app again!