Pick n pay ASAP needs to shut down

I'm livid beyond explanation, pick n pay ASAP is supposed to convenience us but in this case it inconvenienced me so much. I placed an order yesterday at 15:00pm then around 5pm when I inquired about the order I was told it would only be delivered the next day. The next day I wake up early to track my order which is today. To my suprise after half an hour then ordering was no longer being delivered due to package damage.

Not once was I consulted or anything. When I emailed support my order gets cancelled and my money refunded back into my bank account without resolving the issue. Now I have to wait 3-5 business days for the funds to be refunded and on top of it it's not the full amount that will be refunded in my account. Not to mention the *********** staff when asking for your order update. This is the message I got from them and it's disgusting to say the least. We regret to inform you that your order with reference number #*** has been cancelled. Depending on where your order is in the process, your funds will be returned in one of two ways: either a direct reversal to your bank account or a complete refund within 3-5 business days. We apologise for any inconvenience caused and appreciate your cooperation in resolving this matter. Should you have any further questions or require assistance, please feel free to reach out to us. Thank you for your understanding