Pick n Pay ASAP ****my behavior, poor service

I made an online purchase yesterday on the 07th of August 2024… but instead of 35 items, I only receive 2 bags with just 9 items inside.

They spent 3 hours packaging and they still sent my groceries with 26 MISSING ITEMS?

I called customer service and each time, a different person would tell me a different story, asking me to repeat my ASAP account details and list two missing items. Not one person explained how I will get my refund when I can’t even log in anymore. When I call back, the number doesn’t go through (010)003**5.

What should I eat as I wait for the app to miraculously recover my account? I have never logged out of my account, this is very shady.

I was told they discontinued re-delivery.

And around 6pm, they logged me out of my Pick n Pay ASAP account. My log in details are no longer working. I believed they locked me out for a reason only they know.

I have the invoice, I emailed myself last night. So I paid R1457 for 9 small items that actually cost R310.

Please explain to me how I will get my refund when my Pick n Pay ASAP account suddenly stopped working?