1 reviews | Active since Mar 2019
Pick n pay ASAP missing items
Order #***(27 Jan 2023) pick n pay ASAP Order Total R1110.80 good day kindly assist as i made an order on the 27th I had missing items 2 × stock tub and 1 × kellogs beef noodles as they were suppose to be 3 but only received 2..I sent an email after checking my order as all the plastics were sealed.the driver was already gone..I got a reply to confirm if plastics were sealed on Saturday as i was busy and had loadshedding. I checked my phone after 4 but email was rep**** at 2 but within an hour a second email was send that there was no reply and the ticket will be closed which was very ***********..Iwaited today monday hoping for a reply but nothing..I need my money back if i cant get my missing item...kind refund me..Was my 1st time using the service and i already regret it.
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Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with this query.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,