Pick n pay ASAP/ menlyn store

Yho I never learn as pick n pay always and I mean always disappoints. I placed an order at 14:44 even now at 16:10 my shopping has not been done. I called and they said pick n pay menlyn is the one handling my order. So what happened to 60 minutes vele and when you request for a cancelation they put your money in a wallet. This is really not on at all