Pick n Pay ASAP ****med me

I ordered on Pick n Pay ASAP groceries amounting to R753, I was tired from night shift and lazy to go to the shops so I placed an order hoping they will deliver before I rest. I placed an order at 10:50 and told my sister to wait on them to knock as I have given an instruction with the gate entrance code and unit number on the app. When I woke up around 14:00 I asked my sister if the grocery has arrived to my surprise she said no. I contacted support via a support bot on the app. Immediately after a very rude guy called me telling me that he is the delivery guy he wants to know if I am home so they can deliver my order, how on earth would I make an ASAP order when I'm not home. I asked the guy to deliver my order I've been waiting for long. Fast forward 15:00 my order status on the app changed to delivered, how when no one came to deliver we were in the house the whole day with my sister and no one came. I then decided to call customer care I was told they following up with pickup. After 16:00 I called again and I was told that they still waiting for pickup they are investigating the matter. I asked the lady to refund me cause I wanted to order with Checkers Sixty cause Sixty has excellent service. Soon after I dropped the call I received a text saying that my ticket has been closed I was surprised cause my issue wasn't solved. I called again asking why was my ticket closed I was told it will be reopened. Around 17:30 I called to follow up I spoke to Posh who promised to do a follow up. She tried calling the store and pickup and they both did not answer according to what she told me. It is 10:50 the following day and I haven't received communication from anyone from Pick nPay asap. At this point I will conclude that I have been ****med by Pick n Pay. I am very appalled