Pick n pay asap its horrible *********** and unprofessional

Good day

I have placed an order from 14h00 the driver delayed the order and after updated his status stating that I did not avail my self .he **** he did not even communicated with me in any way and worse his tracking was glitching now pick n pay has to refund me that are informing me of 3 days to 5days .NOW I HAVE TO STARVE WITH MY KIDS WHILST PICK N PAY DONT WANNA PAY MY REFUND NOW