CN
Cornelia N

1 reviews | Active since Dec 2013

14 Sept 2022, 17:30

Pick 'n Pay Asap is the worst service provider ever.

Once again after 20 emails and 6 calls Pick 'n Pay Asap is not responding to my request. They owe me refunds on two different orders from the 9th and 11th. I phoned twice today and they dropped the calls as I was busy talking. They do not respond to my emails. They owe me over R360 as they decided to cancel my order because I was R3 short, instead of just leaving one item behind. That was my last money,band I requested an urgent refund in order for me to buy food. They just don't care. It seems that they are blocking my emails,as I don't even get automated responses after sending emails. Once they go on the system when I phone and they see my name, they drop the calls. I am appalled by their service, they don't have support and don't value their clients. They are the worst service provider I have ever dealt with, I'd rather pay more and use Pick 'n Pay itself. I don't see how Pick 'n Pay could use their app, as it gives them a very bad name. Advising people not use Pick 'n Pay Asap. They owe me R418 in total for 2 different orders. I requested a call back as I had already spent over R100 in airtime this week, and the call center agent said she would call me right away. I never received a call back. This is not acceptable, as it is my own money they owe me.

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