Pick n Pay ASAP is not an ASAP delivery service provider

I am highly disappointed and irritate with Pick N Pay ASAP twice I have placed orders, and they did not get delivered I escalated the issue with the store where the goods were ordered as well as PNP ASAP customer service but only the store reached out the ASAP team were of no assistance at all I am a loyal customer of Pick n Pay not a week goes by without me purchasing from them but when you need their assistance they are nowhere to be found. Especially the last order I made it had an ointment I needed for my toddler with measles, and the order was said to be undelivered, yet no one made contact with my gate both times its unfair and this only makes my decision to use Checkers 60 much easier because they communicate, they are reliable, and their deliveries are always delivered