Pick n Pay ASAP is nonsense!

I urge you to please think twice before you order any tech from Pick n Pay, they deliver broken items, this happened to my wife and I within the space of 1 month! I bought headphones and they were broken. I escalated it to the store and was told that they cannot pick up the order. I must just stay with the broken item because I am unable to get to the store due to no transportation. If you can deliver broken things, you should be able to pick them up! This was 2 days ago but was logged less than an hour after receiving the item. So sick of you people. We have 2 broken items now!